Q. Can I order a sample?
Q. How do I place an order?
Q. Can my logo be printed on any item?
Q. How many lines of text can I have?
Q. Can I order blank goods?
Q. What is the minimum quantity of an item that I can order?
Q. Can I order quantities different from the quantities shown in the discount table?
Q. What is a setup charge?
Q. Are there any other charges or fees?
Q. Will there be tax on our order?
Q. How long will it take to receive my order of promotional products?
Q. What if I can't find the product I'm looking for but have seen it on another site?
Q. How do I send my logo?
Q. What kind of file should I send?
Q. What is vector artwork?
Q. What is the difference between a proof, virtual sample and pre-production proof?
Q. What are PMS colors?
Q. What is the difference between spot color printing and 4-color process printing?
Q. What if I don't have my logo in a vector file?
Q. How will my order be shipped?
Q. Can you provide a split shipment?
Q. What is your return policy?
Q. What is your order cancellation policy?
Q. Is my personal & credit card information safe?
Yes. We encourage you to order a FREE sample before you make your final purchase. You can order up to 2 samples valued up to $15 at no charge. Random imprinted samples will be delivered in 5-7 business days after your request has been received.
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Order by Phone. We realize that you may prefer the personal service of placing your order by phone. Proformance Logo Products has experienced promotional consultants ready to assist you, answer all of your questions, recommend products and take you step by step through the ordering process. To order by phone, please call us toll free at 1-866-680-LOGO.
Order Online. To order online, select a product (or products) you want to purchase, enter the quantity and click the "add to cart" button. You will then be taken to a summary page which will show you the products in your shopping cart and prompt you to send your artwork. You may elect to continue shopping or you may begin the checkout process. Simply follow the instructions with each step of checkout process. At the end of the checkout, you'll click a link that says "FINISH & SUBMIT".
After your order has been placed by phone, or online, your order will be carefully reviewed by your assigned Account Manager to ensure that every detail has been carefully documented. You will receive an email confirmation from your Account Manager containing an introduction, including all of their contact information, and a complete summary of your order. You will also receive an emailed proof of your logo/artwork. You will be asked to reply via email or fax back the signed order acknowledgment and proof approval form to 1-866-468-9468.
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There are 800,000 items that can be customized with your artwork. Proformance Logo Products has over 5,000 select items on-line that can be customized with your logo or message. In the event you don't find what you are looking for on-line, contact us and we will search for you.
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This question is most commonly asked about pens. Decorating promotional products comes down to the 'imprint area' of the product. If you're printing text, the text will have to fit into the allotted imprint area for that product. Our art department will take care of laying out your logo and/or text to optimize your message on that product. In the event that your logo or artwork is not suitable for that product, a promotional consultant will contact you immediately and offer advice and/or alternative solutions. If you're ordering pens, a general rule is to keep the font at 8 pt. or above and not more than 2-3 lines of text.
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Yes, in most instances you can order blank goods. You will be billed at quantity price with no setup charges.
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The standard minimum order quantity is the lowest quantity shown in the discount table for each product. Less than minimum orders of imprinted promotional products are possible at an additional fee. Call us toll free at 1-866-680-LOGO if you need to place an order for less than the minimum quantity shown.
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Yes. You can place your order for any quantity over the minimum quantity shown. The quantities in the discount table represent the quantities at which there are price breaks.
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A setup charge is a cost associated with preparing your logo for decoration on a product. This can apply to making screens for screen printing, molds for debossing or embossing, embroidery digitizing for embroidery, or transfer sheets for transfers. Often times, setting up your logo to be imprinted is more labor intensive than the imprinting process itself which is often times automated. Dies, molds and screens are typically kept on file for 1 year after your order has been placed. Reorders are typically subject to discounted or no setup charges.
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We believe in keeping the promotional product buying process as simple as possible. There are three aspects to your bill: the items, the setup, and the shipping. Sales tax is applicable for order shipping to North Carolina. There is occasionally a PMS color match charge. This only applies to orders in which a color logo requires an exact PMS color match.
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Sales tax will only be applicable to orders shipping to North Carolina.
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Standard production time is typically 5 - 7 working days following order acknowledgment & proof approval. Production time is listed on each product page. Production time does not include time in transit for shipping. Production time and shipping methods will be addressed in your order acknowledgment. Most orders will take 3 days or less in transit via UPS Ground. If you're ordering a rush product, your order will ship out the very next production day and will ship according to your specifications.
Rush orders received before 4:00 pm eastern time will ship the following business day. Rush orders placed after 4:00 pm eastern time will ship after the following business days. If you need to place a rush order after 4:00 pm eastern time for a product that MUST ship the next day, please call 1-866-680-LOGO.
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If you find a product on-line from another site, please tell us about it. We have access to the same products that you may have seen elsewhere. Please contact us and one of our Promotional Consultants will search over 800,000 promotional products in our database and e-mail you the product information and pricing.
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If you're ordering online, you will be prompted to upload your logo during the checkout process. You will receive an e-mail confirming the artwork is in the proper format and suitable for printing for the products(s) you have chosen. In the event the artwork is not suitable, your assigned Account Manager will provide assistance.
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Typically you should send vector artwork in an .eps or .ai (Adobe Illustrator). All text should also be converted to outlines. Color logos should use PMS colors if an exact color match is required. If the imprint method for your promotional items is 4-color process, you may also submit your artwork in high-resolution PSD (Adobe Photoshop).
Sound confusing? Don't worry, we are here to help. Contact us with any questions or if you need assistance.
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Vector artwork is essential to reproducing your logo on most promotional products. Vector artwork files include: .eps, .ai, .cdr and .ps. Vector files differ from bitmap or raster files (.jpg, .gif, .tiff, .bmp) because they can be perfectly manipulated to any size or dimension. Bitmap and raster images will blur if you increase their size. Vector files will not, they use thousands of reference points and proportionately resize your logo for a clean, crisp appearance every time. Additionally, vector files allow for color separations which is essential for spot-color imprints where each color is laid down one at a time.
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Proofs are emailed PDF forms that show your logo and order reference details to size or scale and color. Virtual samples are also offered and feature your logo on the product to give you an idea of what a product will look like with your logo or artwork. Pre-Production proofs are available on most products at an additional charge. For pre-production proofs, we produce the actual product with your logo and send it to you for your approval prior to production of the entire order.
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PMS colors refer to the Pantone Matching System, the industry's standard for accurately reproducing your organizations branding elements with perfect accuracy. Not all logo's use PMS colors. If you have any questions about PMS colors and/or accurately reproducing your logo, please call one of our Promotional Consultants at 1-866-680-LOGO.
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Spot color printing is a process where the colors in your logo are separated out and screens or stamps are made. Each color is then applied to the item one at a time. After each color is applied, the item requires an ink drying process. 4-Color process printing is very similar to your ink jet printer or color laser. 4-Color process imprinting is most commonly found on full color magnets, mousepads. Essentially, 4 colors (Cyan, Magenta, Yellow, and Black) are mixed together to form a full color brilliant logo or image. Most logos have been created for spot-color reproduction.
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No problem. You can send us your logo in any format, a jpg, a fax, or a scan and we can recreate your logo at an average cost of just $50.00. This is a one-time cost. We'll keep your vectorized logo on file for future orders so you don't have to worry about!
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Your order will be shipped FREE via UPS Ground unless you select on optional method during the checkout process.
Can you bill to my UPS or FedEx account?
Yes. Please include your account number in the "Additional Information" section during the checkout process when ordering online.
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Yes. However, multiple ship-to's may require additional shipping and handling charges.
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We're fortunate to work with and have great relationships with the highest rated suppliers and manufacturers in our industry. Less than 1% of all orders are returned. Therefore, you can feel confident that your order will meet or exceed your expectations. Once you receive your order, we advise opening your merchandise as soon as possible to review its quality. If you have any problems with your order please contact your Account Manager at 1-866-680-LOGO within 5 days of receipt. Please note that WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If necessary we will issue a Return Authorization and provide you with call tags to have the items picked up. We want you to be 100% satisfied with your order and experience! We will do everything possible to resolve the issue and ensure your complete satisfaction. Return policy will be detailed on your order acknowledgment.
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Once you have approved the order acknowledgment and proof, we cannot guarantee that we will be able to make changes to or cancel your order. All costs incurred prior to the change or cancellation of an order are billed to the customer. This includes loss of production time if order is put on hold and/or cancelled. In addition to any incurred costs such as artwork, setup charges, etc., there will be a $50.00 cancellation fee.
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Your personal information is of the utmost importance to Proformance Logo Products. Your credit card information will only be viewed by the accounting department, principals, and select authorized personnel. Credit card information can be submitted securely online at checkout and is securely encrypted and safely stored in your profile. All credit card information is securely stored on a secure server until it is processed by our accounting department.
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